Support
Last updated 8 August 2026.
Help for Name Place Animal Thing. If the answer is not here, email boratechnologies9@gmail.com.
Reporting a bug
Email boratechnologies9@gmail.com and include:
- iPhone or Android, and which model
- The app version — Settings, at the bottom of the screen
- What you did, step by step, and what happened instead of what you expected
- Single player or multiplayer. If multiplayer: the six-digit room code, roughly what time it was, and how many players were in the room
- A screenshot or screen recording if you can get one
Room data is deleted about an hour after the room goes quiet, so a multiplayer report reaches us most useful within that window. After that we can still help, we just cannot look at the room.
There is no in-app bug reporter and no crash-report prompt. Email is the way through.
Rooms and room codes
Room codes are six digits. Nothing else. If you are typing letters, you have the wrong thing.
“Room not found.” The most common reasons, in order:
- A digit is wrong. Ask the host to read the code back.
- The host ended the game. The room is deleted the moment the host finishes it.
- The room went quiet. Empty rooms are cleaned up around five minutes after the last activity, and any room is cleaned up after about an hour of inactivity. There is no way to bring one back — make a new one.
The room vanished from the public list. Public rooms are only listed while they are still in the lobby. Once the first round starts, the room stops appearing in the list. Join with the code instead.
“Too many rooms created.” There is a limit of ten new rooms per hour from one connection, to stop spam. Wait it out, or join someone else’s room.
Room settings. The host picks the number of rounds (3, 5, 7 or 10), the seconds per round (45, 60 or 90) and the categories — the four defaults, your own, or a mix, up to twelve in total. Only the host can change them, start a round, remove a player or end the game.
The host left. The app hands the host role to another player automatically. The game continues.
Connection problems
Multiplayer needs an internet connection. Single player and the daily challenge do not — they run entirely on your device, so use those on a plane or with no signal.
You dropped mid-game. You get a 45-second grace window. Rejoin the same room code with the same display name inside that window and you get your seat and your score back. Miss the window and you are removed from the room.
You dropped in the lobby. No grace there — you are removed immediately. Just rejoin.
Two players with the same name. Reconnection is matched on display name, so if two people in one room use the same name, a rejoin can reclaim the wrong seat. Pick distinct names. This is a known limitation.
The round ended without you. The server enforces the round deadline itself, so one player who never submits cannot hold the room hostage. If you were mid-typing when the timer expired, that is why.
A red connection banner. The app has lost the server. Check your connection; it reconnects on its own once you have one.
Playing
Voting. After the round, everyone votes on whether each answer is valid. You can vote on your own answers too. Rarer answers score more than answers lots of people also wrote.
Display names. Almost anything works — emoji, accents, non-Latin scripts, up to 50 characters. The only characters rejected are <, > and control characters.
Skip Boosts and Extra Categories. Earned through achievements, streaks, and the optional “Watch Ad” button after a game. They are stored on your device.
“Loading Ad…” on the Watch Ad button. No ad is ready yet. Give it a few seconds and try again. It is entirely optional; nothing in the game is locked behind it.
Settings
Turn off haptics. Settings → toggle Haptics off. Takes effect immediately.
Turn off sound cues. Settings → toggle Sound Cues off. This is what says “10 seconds remaining” out loud during a round.
Turn off notifications. Settings has separate toggles for the streak reminder and the daily challenge reminder. You can also change the streak reminder time — it defaults to 8:00 pm. To stop everything from the app, turn off notifications for Name Place Animal Thing in your phone’s own Settings.
Change your name, avatar or colour. Settings → profile section. Changes apply to the next room you join.
Theme. Light, dark, or follow the system. It is remembered.
Reset your stats only. Settings → Reset Stats. Clears stats, keeps everything else.
Reset everything. Settings → Reset All Data. Clears stats, achievements, boosts, display name, avatar, accent colour, sound and haptics preferences, reminder settings and onboarding, and cancels every scheduled reminder. It cannot be undone. It does not delete the device record on our server — email boratechnologies9@gmail.com for that.
See the tutorial again. Settings → Reset Onboarding, then close and reopen the app.
Other common questions
Can I move my progress to a new phone? No. There are no accounts, so stats, achievements and boosts live on one device only. Reinstalling or switching phones starts you fresh. This is the honest answer, not a bug.
“A critical update is required.” Your version is below the minimum our server accepts. Update from the App Store or Google Play and it clears.
“A new version is available.” Optional. You can dismiss it; it stays away for 24 hours.
I did not get my streak reminder. Check that notifications are allowed for the app in your phone’s settings, that the reminder is switched on in the app’s Settings, and that you have a streak going — the reminder is not scheduled if your streak is zero or you have already played today. Reminders are scheduled by the app on your device, so if you cleared the app’s data they are gone until it schedules them again.
Is there a way to chat with other players? No. There is no chat, no direct messaging and no friends list. The only text other players see is your display name and your answers.
Are there in-app purchases? No. There are no purchases and no subscriptions in this app. It is ad-supported.
How do I delete my data? Uninstalling the app removes everything stored on your device. Room data on our server deletes itself within about an hour of the room going quiet. For the device record we keep if you enabled notifications, email boratechnologies9@gmail.com — include the display name and emoji you played with and roughly when you last played, since there is no account to look up.
Contact
boratechnologies9@gmail.com — we read everything that comes in.
See also the Privacy Policy and Terms of Use.
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